Data ID Systems Terms and Conditions of Sale
*Payment We accept VISA, MasterCard, American Express and Discover. You will be charged the "Our Price" per item ordered plus any shipping costs and sales tax if your billing address is in our state. You are charged when the item is shipped to you.
Shipping Our goal is to ship all orders received before 5 PM PST within 24 to 48 hours.
Limited Availability If an item you order is not in stock, we will not process your order until we confirm the item's delivery status with you. You may cancel your order if the delivery status of a backordered item is not satisfactory.
Sales Policy All sales submitted on the web site are final.
Shortage/Damage Claims Please inspect all shipments upon receipt before signing. In case of concealed damage or loss, retain all packaging materials for inspection by the carrier. Any damage, loss, shortage or any other discrepancy with your requested order must be reported to Data ID within 10 days of receipt.
Defective Items Defective items may be returned for refund or replacement subject to the following restrictions:
  • You must contact us within 10 days and get an RMA#.
  • All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories within 30 days of original invoice date.
  • Software and consumables are non-refundable.
  • Some hardware items may only be returned for replacement and not for refund.
  • Special orders may not be returned.
  • All returns must be shipped freight prepaid.
  • Any returns found to be non-defective are subject to a restocking fee and all non-product related fees (shipping, transaction and insurance) are not refundable.
**Warranty We honor all manufacturer's warranties and will help you if you encounter a product defect. This warranty does not cover damage to any item if, in our opinion, damage has been caused by improper customer assembly or modification, negligence, improper operation, misuse or abuse.
Order Cancellations We reserve the right to cancel a sale for merchandise that is advertised in error, is unexpectedly out of stock, or does not conform to specifications or to issue an RMA for items shipped in error.
System Availability We make every effort to maintain 100% system availability, however, we are not responsible for orders that are not accepted or processed due to technical difficulties.
  • All orders ship C.O.D. or Credit Card until satisfactory credit is established.
  • All orders ship insured unless customer specifies "no insurance" and thereby assumes all risk of loss or damage.
  • A confirming purchase order or signed order confirmation must be received prior to shipment.
  • A signed Credit Card Authorization form must be received prior to shipment for all Credit Card orders.
  • Shipping charges and tax as applicable will be added to the final invoice.
  • Pricing and availability are subject to change without notice.
Phone 408-354-7733 | Fax 408-354-9533 | email
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