RMA Form: Products purchased through Data ID Systems and under warranty* may be returned for repair or replacement by following these steps: 1. Contact Data ID Systems Customer Service at:

 

service@dataid.com to obtain an RMA number.

 

Return Material Authorization (RMA) Form

 

2. Fill out the Return Material Authorization Form in its entirety, place the RMA Form in the box with the item(s) being returned.  3. Return the authorized item(s) per shipping instructions. 4. Our RMA Department will process your request. 

 

Shipping Instructions:

Data ID Systems

Attn:  RMA # _________

2255 So Bascom Ave. Ste. 120

Campbell, CA  95008

 

Company:___________________________________

 

Contact Name:_______________________________

 

Address:______________________________________________________

 

City:_____________________________ State:__________ Zip:__________

 

Email Address: _________________________________________________

 

Phone: ___________________________ Fax: _______________________

 

RMA No:_________________________ Date Issued:_________________

(Obtained from Data ID Systems)

 

Issued by: ___________________________

 

Qty

Part Number

Description

Reason for Return

Serial #  

Invoice #

Internal Use

Invoice Date

Internal Use

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT NOTICE:

 

There may be a restocking fee of up to 25% for returned products or for any products returned as defective that have no problems.  The minimum fee of 5% or $50, whichever is more.  A 10% re-box fee is charged on any box not returned in resalable condition.  The customer will be charged for all missing items.  For customers on credit terms, credit will be applied to your account when the product is received by Data ID Systems.  Replacement product will be sent via UPS Ground.  For customers on C.O.D. or Credit Card status, a refund/credit will be issued to your card when the returned product is received by Data ID Systems.  Overnight shipment costs are the responsibility of the customer.  RMA numbers are valid for (30) days only.  Product received without RMA number or expired RMA number will be returned unopened.

 

To avoid additional restocking fees, the following criteria must be met:  1) You must use the original manufacturer's packaging, both inside and outside.  2) All returns must be complete with manuals, cables, warranty cards, static bags, etc., just as you received them.  3) Product must be clean and without scratches or usage marks of any kind.  Do not write on the box!  (Customer will incur a 10% re-box fee if the box is not returned in resalable condition.)  Customer is responsible for freight costs when returning product.  If product was shipped to you double-boxed, it must be returned double-boxed.

 

Note:  The restock fee may vary based upon the condition of the returned product.

 

 

 

Phone 408-371-5764 | Fax 408-626-7066 | email service@dataid.com
Copyright 1997-2011 Data Identification Systems All Rights Reserved