Data ID RMA Procedure

Products	Home	Search	Labels and Ribbons
Printers	Data Collection	Software	Point of Sale

DATA ID PRODUCT SUPPORT PROCEDURE

Data ID Systems technical support is open Monday through Friday, 8 A.M. to 5:30 P.M. (excluding holidays).

To obtain technical support, call Data ID Systems at (408) 371-5764 and ask for Technical Support.

When you call, please have the following information at hand:

The Model Number and Serial Number of the product.
A list of any other peripheral devices attached to the same port as the item.
What application software, operating system, and network (if any) you are using.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.

If the technical support person cannot get the product working and you want to return the item for repair, a Returned Materials Authorization (RMA) number will be issued. Please print the RMA form and fill in the required information. Please prepare the item being returned for repair as follows:

Pack the item to be returned in the original packing material. If you do not have the original packing material, you may call Data ID for instructions.
Do not return any accessories (power cables, data cables, data cable adapters, operators guide, etc.) unless asked to do so by the support technician.
Write the RMA number clearly on the outside of the box.

Return the product with the RMA form to:

Data ID Systems

Repair Center

RMA # _____________

2255 So. Bascom Ave. Suite 120

Campbell, CA 95008

Repairs are warranted for 30 days from the date of repair or for the balance of the original warranty period, which ever is greater.

You are responsible for insuring any product returned for service, and you assume the risk of loss during shipment to Data ID Systems. C.O.D. packages are not accepted and warranty repairs are subject to the terms and conditions as stated on the product warranty policy.


Data ID Line Card | About Data ID | Products | Software | About Bar Codes | About OCR | Career Opportunities
Glossary of Terms | Repair Services | Site Map | News | Search | Package Tracker | Guest Book | Feedback | Y2K: [ Request More Information ]


Phone 408-371-5764 | Fax 408-626-7066 | email sales@dataid.com