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Data ID has earned a reputation for
reliable, top-quality solutions and products. But even the best
built products need servicing from time to time. That's why we've
developed a comprehensive service plan for customers who can't
afford to have their systems out of service. You'll get fast
service and quick resolution of problems from highly-skilled Data
ID technicians.
And, you'll discover a cost-efficient way to ensure continued operation of your equipment.
Out-of-warranty Data ID
Service.Quik-Turn Depot®
Frequently Asked Questions
Q: Who do I call to initiate a repair?
A: Corporate and business customers contact the
Data ID customer service repair center at (408) 371-5764.
Q: What does Data
ID charge for repairs?
A: Out-of-warranty repair cost varies per
product. Call the service center for an estimate.
Q: Who do I call
for a status on repairs?
A: For inquiry on a repair, contact the repair
center representative at (408) 371-5764.
Q: How do I
package the units to be sent in for repairs?
A: Properly package all products individually.
Data ID Systems is not responsible for product damage if
improperly packaged. Address the mailing label according to the
information given by the Quik-Turn Depot. To prevent
delays on the repair of your product, clearly state the repair
order number on the outside of the box.
Q: Does Data ID
warranty their labor?
A: Data ID tests all products before and after
repairs and verifies the product is working as specified. Data ID
warranties all repairs for 30 days. The Quik-Turn Depot
should be contacted to report any problems.
Q: Will I be
charged if nothing is found wrong with the product?
A: All products received by Data ID go through a
series of diagnostic tests and cleaning cycles that ensures
functionality of the equipment. Data ID notifies customers of no
problems found and a flat rate of $85 per unit is charged.
ExtendedCareSM
Our economically priced extended warranties. Epson
ExtendedCare provides products with multi-year limited warranty
coverage.
A cost-effective solution to
your service needs.
Because Epson products remain in service for many years, you want
service coverage to last just as long. That's why we offer the
cost-effective Epson ExtendedCare plan, which provides continuous
repair coverage – at a fixed annual price. Epson
ExtendedCare two year pricing can save you up to 40% on the
second year!
Frequently Asked Questions
Q: How can I purchase ExtendedCare?
A: ExtendedCare can be purchased directly from
Data ID Systems.
Q: When do I need
to purchase ExtendedCare coverage for my SED products?
A: New agreements for SED products must be
purchased within 90 days of original product purchase.
Q: What does ExtendedCare cover?
A: ExtendedCare coverage is available for DM,
IM, TM and EHT products and covers all Epson components
originally sold and/or installed by Data ID including power
supplies, memory modules, hard disk drives, etc. The maintenance
agreement does not cover third party parts, components or
peripheral devices not sold by Data ID that are added to the
product after shipment from Data ID.
Q: How do I
register an order for multiple units?
A: Simply fill out the Sales and Registration
form and submit a separate sheet listing all serial numbers and
models you want covered under the program.
Q: How do I check
for status on my registration?
A: For information on your order, contact Data
ID's Enrollment Representative at (408) 371-5764.
Q: How is
ExtendedCare service performed?
A: End-users are required to submit a copy of
their program confirmation form when they present their product
for service to the Data ID Authorized Repair Service Center.
